Returns Policy

COURIER TIMING & CHARGES

 

  • Due to Indian regulation on liquid transportation, we cannot use any air courier to deliver your goods.​
  • We use the very reliable service of Fedex Ground Courier service, which ensures the faster delivery on road.
  • The delivery in majors cities is between 2-5 days, smaller cities 5-10 days.
  • We add a contribution to delivery charges for any order below Rs. 1,500.00
  • The contribution to delivery charges is a fix amount of Rs. 95.00
  • We process orders within a working day maximum.

 

CANCELLATION & RETURN POLICY

 

  • Orders can be cancelled any time before shipping.
  • It is KRONOKARE COSMETICS's intention to satisfy our customers. For this reason, we will gladly issue a full refund to the original credit card for any unopened merchandise that is returned within 7 days of the date of purchase. All items must be accompanied by a copy of the original receipt and in unopened, saleable condition.​
  • Please note that we cannot offer exchanges or refunds on any opened or used products and Postage & Packing will not be refunded. This does not affect your statutory rights.
  • Please return products to below mentioned address:
    • Kronokare Cosmetics Pvt. Ltd.
    • E-1/11, 2nd Floor, Main Market Malviya Nagar, New-Delhi 110017
  • Please allow up to two weeks from the day you return your package for your request to be processed.
  • Refund will be processed through same mode within 10 working days.

 

CUSTOMER CARE TIMING & PROCESSING

 

Please first contact Customer Service

  • By phone on 011-65 15 31 07
  • By Email: retail@kronokare.com

 

Opening Hours:

  • Monday to Friday 10:00 AM - 7:00 PM
  • Saturday: 10:00 AM - 3:00 PM
  • Closed on Sunday and during the festivals.