Shipping & Return Policy
- Due to Indian regulation on liquid transportation, we cannot use any air courier to deliver your goods.
- We use only reliable Courier services, which ensure the faster delivery on road.
- The delivery in majors cities is between 2-5 days, smaller cities 5-10 days.
- We process orders within a working day maximum.
- PREPAID SHIPPING
- Below Rs 2,000.00 order - Rs 99.00 delivery charge
- Above Rs. 2,000.00 order - FREE SHIPPING
- CASH ON DELIVERY is not available during stock clearance
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CANCELLATION & RETURN POLICY
- Orders can be canceled any time before shipping.
- It is KRONOKARE COSMETICS's intention to satisfy our customers. For this reason, we will gladly issue a full refund to the original credit card for any unopened merchandise that is returned within 10 days of the date of purchase. All items must be accompanied by a copy of the original receipt and in an unopened seal and a saleable condition.
- Please note that we cannot offer exchanges or refunds on any opened or used products and Postage & Packing will not be refunded. This does not affect your statutory rights.
- Please return products to below-mentioned address:
KRONOKARE COSMETICS PVT LTD
A 54, FIRST FLOOR, DDA SHEDS
OKHLA INDUSTRIAL AREA PHASE 2
NEW DELHI, 110 020
- Please allow up to two weeks from the day you return your package for your request to be processed.
- Refund will be processed through the same mode within 10 working days.
- NO RETURN OR REFUND DURING STOCK CLEARANCE
STOCK CLEARANCE: CANCELLATION & RETURN POLICY
- No return or refund will be available on product sold during a stock clearance sale.
- Orders might be automatically canceled if stock not available.
CUSTOMER CARE TIMING & PROCESSING
Please first contact Customer Service
Landline: 011 4019 7191
Mobile : +91 77018 84364
Contact Email: firstname.lastname@example.org
Monday to Friday 10:00 AM - 5:00 PM
Saturday: 10:00 AM - 3:00 PM
Closed on Sunday and during the festivals.