Shipping & Return Policy

COURIER TIMING

  • Due to Indian regulation on liquid transportation, we cannot use any air courier to deliver your goods.
  • We use only reliable Courier services, which ensure the faster delivery on road.
  • The delivery in majors cities is between 2-5 days, smaller cities 5-10 days.
  • We process orders within a working day maximum.

DELIVERY CHARGES

INDIA

  • PREPAID SHIPPING
    • Below Rs 2,000.00 order - Rs 99.00 delivery charge
    • Above Rs. 2,000.00 order - FREE SHIPPING
  • CASH ON DELIVERY is not available during stock clearance

    • INTERNATIONAL

Sorry, not available for the moment.

CANCELLATION & RETURN POLICY

  • Orders can be canceled any time before shipping.
  • It is KRONOKARE COSMETICS's intention to satisfy our customers. For this reason, we will gladly issue a full refund to the original credit card for any unopened merchandise that is returned within 10 days of the date of purchase. All items must be accompanied by a copy of the original receipt and in an unopened seal and a saleable condition.
  • Please note that we cannot offer exchanges or refunds on any opened or used products and Postage & Packing will not be refunded. This does not affect your statutory rights.
  • Please return products to below-mentioned address:
KRONOKARE COSMETICS PVT LTD
A 54, FIRST FLOOR, DDA SHEDS
OKHLA INDUSTRIAL AREA PHASE 2
NEW DELHI, 110 020
  • Please allow up to two weeks from the day you return your package for your request to be processed.
  • Refund will be processed through the same mode within 10 working days.
  • NO RETURN OR REFUND DURING STOCK CLEARANCE

STOCK CLEARANCE: CANCELLATION & RETURN POLICY 

  • No return or refund will be available on product sold during a stock clearance sale.
  • Orders might be automatically canceled if stock not available.

CUSTOMER CARE TIMING & PROCESSING

Please first contact Customer Service

Landline:  011 4019 7191
Mobile : +91 77018 84364
Contact Email: shop@kronokare.com

 

Opening Hours:

Monday to Friday 10:00 AM - 5:00 PM
Saturday: 10:00 AM - 3:00 PM
Closed on Sunday and during the festivals.