FREQUENTLY ASKED QUESTIONS

GST is included for all orders delivered in India. 

All prices appearing on the website are in Indian Rupees and are inclusive of GST.

When you have found your product, select the quantity of desired products and click on "Add to Cart”. 

Among the Kronokare’s products, you can purchase online a product may exceptionally be sold out. In this event, when you click on "Add to Cart", a window appears to inform you that the product you wish to order is temporarily sold out. Our stocks are however frequently updated and you can contact our customer service department for information of when the product will be back in stock. 

The process is as follow:

When your order and payment are validated, Kronokare sends an initial e-mail to confirm your order. Then, once your order has been prepared and despatched, you will also receive an order despatch confirmation by e-mail. In this second e-mail, you will find a parcel number. 

Please [**click here**](https://kronokare.com/apps/tracktor/track) to track your order.

You will need your order number and the email address you used for your order or account with Kronokare.com

If you are still facing difficulties to track your order please contact us:

Landline:  011-4019 7191

Mobile : +91 77018 84364

Contact Email: retail@kronokare.com

If you realise that you have made a mistake when inputting the order you have just validated on the website, contact kronokare customer services as soon as possible by sending an email to info@kronokare.com. If your request for correction is sent to customer services before your order is processed, it can be changed.

You cannot cancel your order if Kronokare customer services inform you that it has already been processed. 

However, you can return the products ordered within 7 working days beginning with the day after the day of receipt of your order. 

Before validating your payment, you can change or cancel your order on the page "Shopping basket" during the validation phase of your order.

Following validation of your order, you will receive a confirmation e-mail. 

This contains the following information:

• Order number
  
• Order date
  
• Delivery and invoicing details
  
• List of articles ordered
  
• Total amount of the order
  

If you do not receive this confirmation e-mail, please check also your spam email folder.

If you do not find any email from us there then it is possible that your order has not been logged. 

To verify, please contact Kronokare customer services: retail@kronokare.com

Should you ever buy anything from www.kronokare.com that is not pleasing to you, you may return any of our products within 10 days, for an exchange or a credit. With the exception of non-compliant Products, the cost of returning Product(s) shall be paid by the Purchaser.

**Purchase from the website:**

Customers who purchase product(s) from Kronokare website must email retail@kronokare.com to give notice of their wish to return the products before the expiry of 10 days following the day of receipt of the products. 

These Customers may return the product(s) by mail addressed to the below address:

KRONOKARE COSMETICS PVT LTD

E 1/11 Malviya Nagar Main Market

New-Delhi, 110 074

Landline:  011 4019 7191

Mobile : +91 77018 84364

Contact Email: retail@kronokare.com

For our bookkeeping purposes, we respectfully request that you include the sales receipt and/or invoice with any return. If you buy Kronokare products from unauthorized retailers or other unauthorized sources, we regret that we cannot offer a refund or otherwise assist you with any problems that you may encounter.

All items must be returned unopened and in their original saleable condition to be eligible for exchange/refund. 

Please refer to our Returns policy for further information regarding returns and exchanges.

Products bought on sales or during stock clearance cannot be refunded or returned.

**Purchase from Counter and Authorised Dealers:**

Items purchased in a Kronokare’s free-standing store may be returned to the same Kronokare’s free-standing stores.

**Purchase from other locations:**

For Kronokare’s products purchased in all other locations, the relevant store policy will apply and customers should ask the original point of sale for details.

If you should need further information regarding the return of any Kronokare products, please do not hesitate to email us at retail@kronokare.com and it would be our pleasure to assist you however we could.

Kronokare sells gift boxes. They are available on special request and therefore require an email or message in your order.

Kronokare offers Online Gift Cards, which can only be used in the online store. Gift Cards will not be accepted within our counters or stockists.

No!

because you never have to give you card number to anyone at kronokare. All our payment are going through CC Avenue, therefore you don t need to call anyone at Kronokare if your payment is not working.

Yes, Kronokare can cancel your order anytime, but in that case you will get your full amount as refund.

An order can be canceled only if:

- one/several items is/are out of stock. To know what is your choice - replacement of the items, removing of the items etc... The Customer Care will try to reach by email and call. After 7-10 attempts, without success in contacting you, Kronokare will cancel your orders.

- the Cash On Delivery (COD) could not be verified. COD are verified by SMS which links to a confirmation webpage. If our SMS are ignored more than 2 times, the Customer Care will try to reach by email and call. After 7-10 attempts, without success in contacting you, Kronokare will cancel your orders.

INDIA

• Below Rs 599.00 order - Rs 50.00 delivery charge
• Above Rs. 599.00 order - Free Shipping

Please note that below RS. 599.00 - Cash On Delivery is not available

INTERNATIONAL

Shipping charge per KG, calculated at checkout

You will need to sign for deliveries.

If you would like to change your delivery address after submitting an order, please contact Kronokare customer services as soon as possible by sending an email to retail@kronokare.com. 

If your request for correction is sent to customer services before your order is processed, it can be changed.

Orders within India can usually be expected to be delivered within 5 working days (Monday to Friday, excluding public holidays).

We deliver only in India for the moment.

If an item has been damaged in transit, Kronokare will provide you with a full exchange. 

Please submit an order return form so that we may ascertain the details of your order.

You are welcome to purchase the quantity available in our stock. 

If you wish to place a large order, please contact us on B2B@kronokare.com

If you are in the hospitality please email us at hotel@kronokare.com

NO!

All Kronokare products are cruelty-free and none are tested on animals.

We are often asked if Kronokare products are organic or natural.

It is true to say Kronokare has, from our beginning, been fascinated with the benefits that aromatherapy based formulas can deliver to the skin and hair as well as the remarkable results that science reaps. We bring together the finest of human ingenuity, scientific discovery and botanical ingredients to create our products.

Our primary objective is to ensure Kronokare products are made from premium quality ingredients. None of our products contains Sulphate, Mineral Oil, Paraben or Silicone.

The Kronokare product range is not exclusively organic or natural; rather, our products are formulated using a combination of high-quality botanical and synthetic ingredients.

Last an only natural or organic product could lead to important allergic reactions and in fact a true danger for safety and hygiene. Skin care needs to have an efficient yet skin-friendly preservative system. Kronokare never uses harmful or invasive chemical such as Sulphate, Silicones, Mineral Oil, Petroleum or Parabens.

Kronokare uses for its packaging high-grade PET plastic, international standards labels, made on BOPP with eco-friendly glue and ink, high-grade HDPE plastic, corrugated carton, high-grade PET shrink

All are easily recyclables.

Aromatherapy is a healing art with roots lying in antiquity. It traces back more than 6000 years, since ancient Egyptians, Greeks, Persians, Romans and probably Chinese used to burn scented flowers and herbs and enjoy aromatic bath, massage and skin care for curative and cosmetic purposes.

Aromatherapy is the practice of using volatile plant oils, including essential oils, for psychological and physical well-being.

These fragrant compounds need not necessarily be extracted from the flowers of the plants but from the other parts of the plant like leaves, seeds, barks and roots as well. Being extremely concentrated at the time of extraction, they are diluted for further use and are used in a pure form.

Essential oils, the pure essence of a plant, have been found to provide both psychological and physical benefits. In addition to essential oils, aromatherapy encourages the use of other complementary natural ingredients including cold pressed vegetable oils, jojoba (a liquid wax), hydrosols, herbs, milk powders, sea salts, sugars (an exfoliant), clays and muds.

**The Benefit of an Aroma, Inhaling Essential Oils**

Essential oils that are inhaled into the lungs offer both psychological and physical benefits. Not only does the aroma of the natural essential oil stimulate the brain to trigger a reaction, but when inhaled into the lungs, the natural constituents (naturally occurring chemicals) can supply therapeutic benefit. Diffusing eucalyptus essential oil to help ease congestion is a prominent example. Other benefits include stress and headache relief, sleep improvement, mood boosting, hormones’ regulation, muscles’ relaxation, immune system’s stimulation, blood circulation, skin diseases’ healing etc.

**The Benefit of Physical Application**

Essential oils that are applied to the skin can be absorbed into the bloodstream. The constituents of essential oils can aid in health, beauty and hygiene conditions. Since essential oils are so powerful and concentrated, they should never be applied to the skin in their undiluted form. To apply essential oils to the skin, essential oils are typically diluted into a carrier such as cold-pressed vegetable oil, also known as a carrier oil. Common carrier oils include sweet almond oil, apricot kernel oil, and grapeseed oil.

**Other Benefits**

In addition to therapeutic benefit at the emotional and physical level, essential oils are helpful in other applications. Some oils act as a natural insect repellent and pesticide. You may recall using citronella candles during the summer to keep mosquitoes away. Citronella essential oil is the ingredient in the candles that is responsible for repelling the mosquitoes.

Yes

Kronokare does not use any Sulphate in any of its formulations. 

As with all ingredients utilized in Kronokare formulations, we have extensively researched the safety, stability, and efficacy prior to including them in our products. This is standard Kronokare procedure for every ingredient being considered for use in one of our formulations. 

All Kronokare cleansing products use sulphate free surfactants which comply with the 'ultimate biodegradability' status of the EU Detergents Directive and therefore are compatible with septic tank waste systems. Our products are also phosphate-free and are therefore suitable for use in water-recycling systems.

No Kronokare product contains paraben, silicone or mineral oil

No!

Kronokare products do not contain parabens.

All ingredients used in Kronokare products have been extensively researched, tested and assessed for their safety, stability, efficacy and irritation potential. This is standard procedure for every ingredient under consideration for use by Kronokare, regardless of type. 

Yes! 

All Kronokare products are Silicone Free!

Silicones have a bad reputation, which is justified. Silicones are substances that are being very widely used in cosmetics. They make the formula much softer, contributing to a better spread.

On the dark side, silicones have an occlusive effect, they tend to smoother the skin and the hair because they make an artificial layer and clog them. As a result, the skin cannot “breathe” and the hair cannot receive other essential nutrients. In few words, they give an instant satisfaction but on the long run, they definitely prevent the skin and hair from receiving nutrient and function normally.