When you have found your product, select the quantity of
desired products and click on "Add to Cart”. Among the Kronokare’s
products you can purchase online a product may exceptionally be sold out. In
this event, when you click on "Add to Cart", a window appears to
inform you that the product you wish to order is temporarily sold out. Our
stocks are however frequently updated and you can contact our customer service
department for information of when the product will be back in stock.
Alternatively all products are available in kronokare counter which can be
located in the store locator.
When your order and payment are validated, kronokare sends
an initial e-mail to confirm your order. Then, once your order has been
prepared and despatched, you will also receive an order despatch confirmation by
e-mail. In this second e-mail, you will find a parcel number. By clicking on
the link to www.kronokare.com in this e-mail, and entering the parcel number in
the place indicated on the website, you will be able to track your parcel.
If you realise that you have made a mistake when inputting
the order you have just validated on the website, contact kronokare customer
services as soon as possible by sending an email to email@example.com. If your
request for correction is sent to customer services before your order is
processed, it can be changed.
You cannot cancel your order if kronokare customer services
inform you that it has already been processed. However, you can return the
products ordered within 7 working days beginning with the day after the day of
receipt of your order. Before validating your payment, you can change or cancel
your order on the page "Shopping basket" during the validation phase of
Should you ever buy anything from www.kronokare.com or one
of our free-standing counter that is not pleasing to you, you may return any of
our products within 10 days, for a exchange or a credit. With the
exception of non-compliant Products, the cost of returning Product(s) shall be paid
by the Purchaser.
Purchase from website:
Customers who purchase product(s) from kronokare website
must email firstname.lastname@example.org to give notice of their wish to return the
products before expiry of 10 working days following the day of receipt of
the products. These Customers may return the product(s) by mail addressed to
KRONOKARE COSMETICS PVT LTD
E 1/11 Malviya Nagar Main Market
New-Delhi, 110 074
Ph: 011 – 65 15 31 07
Purchase from Counter and Authorised Dealers:
Items purchased in a kronokare’s free-standing store may be
returned to the same kronokare’s free-standing stores.
Purchase from other locations:
For kronokare’s products purchased in all other locations,
the relevant store policy will apply and customers should ask the original
point of sale for details.
For our bookkeeping purposes, we respectfully request that
you include the sales receipt and/or invoice with any return. If you buy
kronokare products from unauthorised retailers or other unauthorised sources,
we regret that we cannot offer a refund or otherwise assist you with any
problems that you may encounter.
If you should need further information regarding the return
of any kronokare products, please do not hesitate to email us at email@example.com
and it would be our pleasure to assist you however we could.
All items must be returned unopened and in their original
saleable condition to be eligible for exchange. Please refer to our Returns
policy for further information regarding returns and exchanges.
Kronokare is pleased to offer complimentary gift-wrapping
for your online order. During the check-out process, when asked if you would
like to include a gift message, please also indicate if you would like your
This option is offered for any purchase of a minimum rs
1,500.00. This amount can be decreased for periodical promotion. You are able
to nominate a shipping address that differs from your billing address during
the check-out process. This service is free for a minimum amount of rs 1,500.00
of purchase per shipment. This amount can be decreased for periodical
For our India customers, Rs. 95.00 applies to all orders to
be delivered to an address within the India. For orders totalling or exceeding
Rs 1,500.00, to be delivered to a India address, we will waive postage fees.
Please allow up to five days for the delivery of your purchase.
Rs. 195.00 applies to all orders paid with Cash on
If you would like to change your delivery address after
submitting an order, please contact kronokare customer services as soon as
possible by sending an email to firstname.lastname@example.org. If your request for
correction is sent to customer services before your order is processed, it can
We are often asked if Kronokare products are organic or natural.
These are words we use with great caution, along with ‘pure’, as they often breed assumptions about organisational practices. As many of our formulations contain laboratory generated ingredients, it would be cynical and deceitful to attach these words to our products: we have never done so.
At Kronokare we do not claim going for full natural ingredients which would lead to very important allergies. At Kronokare we claim using natural ingredients as much as we can without exposing our clients to allergies and we claim to use “non invasive chemical”, therefore the absence of Sulphate, Silicones, Mineral Oil or Parabens.
Basically we use natural ingredients as active ingredients and use smooth chemical to ensure that your hair and skin will not be harmed or get into allergic reactions. When possible we even go for 100% natural such as our hair oil or massage oil but when the 100% natural defit the purpose we safely use gentle chemicals.
The Kronokare product range is not exclusively organic or natural; rather, our products are formulated using a combination of high-quality botanical and synthetic ingredients. It is important to note, however, that none of our products contains Sulphate, Mineral Oil, Paraben or Silicone.
While many of our formulas contain ingredients sourced from plants grown organically, they also commonly contain ingredients grown by farmers using non-organic techniques. Our primary objective is to ensure kronokare products are made from premium quality ingredients.
We recognise the benefits that organic and biodynamic farming have for the land and for our health, but we are practical about how realistic it would be for us to use only organic ingredients. Sometimes they are not available, sometimes there is not enough of a particular ingredient, sometimes the air miles required to import it would generate an environmental concern of its own.
Last a only natural or organic product could lead important allergic reactions! We caution people to be wary of any company that labels itself organic without explaining exactly what they mean: companies can label their goods organic if they contain only a small percentage of organic ingredients.
It is true to say Kronokare has, from our beginning, been fascinated with the benefits that aromatherapy based formulas can deliver to the skin and hair as well as the remarkable results that science reaps. We bring together the finest of human ingenuity, scientific discovery and botanical ingredients to create our products.
Aromatherapy is a healing art with roots lying in antiquity.
It traces back more than 6000 years, since ancient Egyptians, Greeks, Persians,
Romans and probably Chinese used to burn scented flowers and herbs and enjoy
aromatic bath, massage and skin care for curative and cosmetic purposes.
Aromatherapy is the practice of using volatile plant oils,
including essential oils, for psychological and physical well-being.
These fragrant compounds need not necessarily be extracted from the flowers of
the plants but from the other parts of the plant like leaves, seeds, barks and
roots as well. Being extremely concentrated at the time of extraction, they are
diluted for further use and are used in a pure form.
Essential oils, the pure essence of a plant, have been found
to provide both psychological and physical benefits. In addition to essential
oils, aromatherapy encourages the use of other complementary natural
ingredients including cold pressed vegetable oils, jojoba (a liquid wax),
hydrosols, herbs, milk powders, sea salts, sugars (an exfoliant), clays and
Essential oils that are inhaled into the lungs offer both
psychological and physical benefits. Not only does the aroma of the natural
essential oil stimulate the brain to trigger a reaction, but when inhaled into
the lungs, the natural constituents (naturally occurring chemicals) can supply
therapeutic benefit. Diffusing eucalyptus essential oil to help ease congestion
is a prominent example. Other benefits includes stress and headache relief,
sleep improvement, mood boosting, hormones’ regulation, muscles’ relaxation,
immune system’s stimulation, blood circulation, skin diseases’ healing etc.
The Benefit of Physical Application
Essential oils that are applied to the skin can be absorbed
into the bloodstream. The constituents of essential oils can aid in health,
beauty and hygiene conditions. Since essential oils are so powerful and
concentrated, they should never be applied to the skin in their undiluted form.
To apply essential oils to the skin, essential oils are typically diluted into
a carrier such as a cold pressed vegetable oil, also known as a carrier oil.
Common carrier oils include sweet almond oil, apricot kernel oil and grapeseed
In addition to therapeutic benefit at the emotional and physical level,
essential oils are helpful in other applications. Some oils act as a natural
insect repellent and pesticide. You may recall using citronella candles during
the summer to keep mosquitoes away. Citronella essential oil is the ingredient
in the candles that is responsible for repelling the mosquitoes.
Kronokare does not use any Sulphates in any of its
As with all ingredients utilised in Kronokare formulations,
we have extensively researched the safety, stability and efficacy prior to
including them in our products. This is standard Kronokare procedure for
every ingredient being considered for use in one of our formulations.
All kronokare cleansing products use sulphate
free surfactants which comply with the 'ultimate biodegradability' status
of the EU Detergents Directive and therefore are compatible with septic tank
waste systems. Our products are also phosphate-free and are therefore suitable
for use in water-recycling systems.
All ingredients used in kronokare products have been
extensively researched, tested and assessed for their safety, stability,
efficacy and irritation potential. This is standard procedure for every
ingredient under consideration for use by kronokare, regardless of type. Any
ingredient derived from a petrochemical source is significantly chemically
modified from its petrochemical origin, and utilised only in minute quantities
as required for their end properties. We avoid the use of ingredients such as
petrolatum derived directly from crude oil.
Silicones have bad reputation, which is justified. Sicicones
are substances that are being very widely used in cosmetics. They make the
formula much softer, contributing to a better spread.
On the dark side, silicones have an occlusive effect, they
tend to smoother the skin and the hair because they make an artificial layer
and clog them. As a result, the skin cannot “breathe” and the hair cannot
receive other essential nutriments. In few words they give an instant
satisfaction but on the run they definitely prevent the skin and hair from
receiving nutrient and function normally.
Every Kronokare product above 60 ml/gm is labelled with a
detailed ingredient list. If you have any specific queries pertaining to a
particular product, please consult the product’s individual page (you can
browse products by concern, category or range).
Also each product full ingredient list is available on product page on our
Our products are packaged in pharmaceutical-grade amber
glass or PET, as our formulations contain a high concentration of active
botanical extracts, the stability of which cannot be guaranteed if they are
housed in amber bottles.
We use only recyclable plastic. Please visit the section Go green in kool
karing and kind footer part.
We understand that many women seek alternatives to
botanically rich products during pregnancy; however, to our knowledge there is
no risk associated with using any Kronokare formulation in the manner we
prescribe during pregnancy.
Kronokare is committed to providing accurate information,
however, this information is not intended to replace advice from your qualified
medical practitioner. We recommend that you speak with your obstetrician or
dermatologist should you have any concerns regarding your particular