FREQUENTLY ASKED QUESTIONS

GST is included for all India orders. All prices appearing on the website are in Indian Rupees and are inclusive of GST.

When you have found your product, select the quantity of desired products and click on "Add to Cart”. Among the Kronokare’s products you can purchase online a product may exceptionally be sold out. In this event, when you click on "Add to Cart", a window appears to inform you that the product you wish to order is temporarily sold out. Our stocks are however frequently updated and you can contact our customer service department for information of when the product will be back in stock. Alternatively all products are available in kronokare counter which can be located in the store locator.

When your order and payment are validated, kronokare sends an initial e-mail to confirm your order. Then, once your order has been prepared and despatched, you will also receive an order despatch confirmation by e-mail. In this second e-mail, you will find a parcel number. By clicking on the link to www.kronokare.com in this e-mail, and entering the parcel number in the place indicated on the website, you will be able to track your parcel.

If you realise that you have made a mistake when inputting the order you have just validated on the website, contact kronokare customer services as soon as possible by sending an email to info@kronokare.com. If your request for correction is sent to customer services before your order is processed, it can be changed.

You cannot cancel your order if kronokare customer services inform you that it has already been processed. However, you can return the products ordered within 7 working days beginning with the day after the day of receipt of your order. Before validating your payment, you can change or cancel your order on the page "Shopping basket" during the validation phase of your order.

Following validation of your order, you will receive a confirmation e-mail. This contains the following information:

• Order number
  
• Order date
  
• Delivery and invoicing details
  
• List of articles ordered
  
• Total amount of the order
  

If you do not received this confirmation e-mail, it is possible that your order has not been logged. To verify, please contact kronokare customer services: retail@kronokare.com

Should you ever buy anything from www.kronokare.com or one of our free-standing counter that is not pleasing to you, you may return any of our products within 10 days, for a exchange or a credit. With the exception of non-compliant Products, the cost of returning Product(s) shall be paid by the Purchaser.

Purchase from website:

Customers who purchase product(s) from kronokare website must email retail@kronokare.com to give notice of their wish to return the products before expiry of 10 working days following the day of receipt of the products. These Customers may return the product(s) by mail addressed to above address:

KRONOKARE COSMETICS PVT LTD

E 1/11 Malviya Nagar Main Market

New-Delhi, 110 074

Ph: 011 – 65 15 31 07

Purchase from Counter and Authorised Dealers:

Items purchased in a kronokare’s free-standing store may be returned to the same kronokare’s free-standing stores.

Purchase from other locations:

For kronokare’s products purchased in all other locations, the relevant store policy will apply and customers should ask the original point of sale for details.

For our bookkeeping purposes, we respectfully request that you include the sales receipt and/or invoice with any return. If you buy kronokare products from unauthorised retailers or other unauthorised sources, we regret that we cannot offer a refund or otherwise assist you with any problems that you may encounter.

If you should need further information regarding the return of any kronokare products, please do not hesitate to email us at retail@kronokare.com and it would be our pleasure to assist you however we could.

All items must be returned unopened and in their original saleable condition to be eligible for exchange. Please refer to our Returns policy for further information regarding returns and exchanges.

Kronokare is pleased to offer complimentary gift-wrapping for your online order. During the check-out process, when asked if you would like to include a gift message, please also indicate if you would like your order gift-wrapped.

This option is offered for any purchase of a minimum rs 1,500.00. This amount can be decreased for periodical promotion. You are able to nominate a shipping address that differs from your billing address during the check-out process. This service is free for a minimum amount of rs 1,500.00 of purchase per shipment. This amount can be decreased for periodical promotions

Kronokare offers Online Gift Cards, which can only be used in the online store. Gift Cards will not be accepted within our counters or stockists.

No!

because you never have to give you card number to anyone at kronokare. All our payment are going through CC Avenue, therefore you don t need to call anyone at Kronokare if your payment is not working.

For our India customers, Rs. 95.00 applies to all orders to be delivered to an address within the India. For orders totalling or exceeding Rs 1,500.00, to be delivered to a India address, we will waive postage fees. Please allow up to five days for the delivery of your purchase.

Rs. 195.00 applies to all orders paid with Cash on Delivery.

You will need to sign for deliveries.

If you would like to change your delivery address after submitting an order, please contact kronokare customer services as soon as possible by sending an email to info@kronokare.com. If your request for correction is sent to customer services before your order is processed, it can be changed.

Orders within the India can usually be expected to be delivered within five working days (Monday to Friday, excluding public holidays).

Is there a limit on the amount of items I can order?

You are welcome to purchase the quantity available in our stock. àIf you wish to place a large order, please contact us via the Portal for Professional site.

We deliver only in India for the moment.

If an item has been damaged in transit, Kronokare will provide you with a full exchange. Please submit an order return form so that we may acertain the details of your order.

NO!

We are often asked if Kronokare products are organic or natural.

These are words we use with great caution, along with ‘pure’, as they often breed assumptions about organisational practices. As many of our formulations contain laboratory generated ingredients, it would be cynical and deceitful to attach these words to our products: we have never done so.

At Kronokare we do not claim going for full natural ingredients which would lead to very important allergies. At Kronokare we claim using natural ingredients as much as we can without exposing our clients to allergies and we claim to use “non invasive chemical”, therefore the absence of Sulphate, Silicones, Mineral Oil or Parabens.

Basically we use natural ingredients as active ingredients and use smooth chemical to ensure that your hair and skin will not be harmed or get into allergic reactions. When possible we even go for 100% natural such as our hair oil or massage oil but when the 100% natural defit the purpose we safely use gentle chemicals.

The Kronokare product range is not exclusively organic or natural; rather, our products are formulated using a combination of high-quality botanical and synthetic ingredients. It is important to note, however, that none of our products contains Sulphate, Mineral Oil, Paraben or Silicone.

While many of our formulas contain ingredients sourced from plants grown organically, they also commonly contain ingredients grown by farmers using non-organic techniques. Our primary objective is to ensure kronokare products are made from premium quality ingredients.

We recognise the benefits that organic and biodynamic farming have for the land and for our health, but we are practical about how realistic it would be for us to use only organic ingredients. Sometimes they are not available, sometimes there is not enough of a particular ingredient, sometimes the air miles required to import it would generate an environmental concern of its own.

Last a only natural or organic product could lead important allergic reactions!
We caution people to be wary of any company that labels itself organic without explaining exactly what they mean: companies can label their goods organic if they contain only a small percentage of organic ingredients.

It is true to say Kronokare has, from our beginning, been fascinated with the benefits that aromatherapy based formulas can deliver to the skin and hair as well as the remarkable results that science reaps. We bring together the finest of human ingenuity, scientific discovery and botanical ingredients to create our products.

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Aromatherapy is a healing art with roots lying in antiquity. It traces back more than 6000 years, since ancient Egyptians, Greeks, Persians, Romans and probably Chinese used to burn scented flowers and herbs and enjoy aromatic bath, massage and skin care for curative and cosmetic purposes.

Aromatherapy is the practice of using volatile plant oils, including essential oils, for psychological and physical well-being.
These fragrant compounds need not necessarily be extracted from the flowers of the plants but from the other parts of the plant like leaves, seeds, barks and roots as well. Being extremely concentrated at the time of extraction, they are diluted for further use and are used in a pure form.

Essential oils, the pure essence of a plant, have been found to provide both psychological and physical benefits. In addition to essential oils, aromatherapy encourages the use of other complementary natural ingredients including cold pressed vegetable oils, jojoba (a liquid wax), hydrosols, herbs, milk powders, sea salts, sugars (an exfoliant), clays and muds.

The Benefit of an Aroma, Inhaling Essential Oils

Essential oils that are inhaled into the lungs offer both psychological and physical benefits. Not only does the aroma of the natural essential oil stimulate the brain to trigger a reaction, but when inhaled into the lungs, the natural constituents (naturally occurring chemicals) can supply therapeutic benefit. Diffusing eucalyptus essential oil to help ease congestion is a prominent example. Other benefits includes stress and headache relief, sleep improvement, mood boosting, hormones’ regulation, muscles’ relaxation, immune system’s stimulation, blood circulation, skin diseases’ healing etc.

The Benefit of Physical Application

Essential oils that are applied to the skin can be absorbed into the bloodstream. The constituents of essential oils can aid in health, beauty and hygiene conditions. Since essential oils are so powerful and concentrated, they should never be applied to the skin in their undiluted form. To apply essential oils to the skin, essential oils are typically diluted into a carrier such as a cold pressed vegetable oil, also known as a carrier oil. Common carrier oils include sweet almond oil, apricot kernel oil and grapeseed oil.

Other Benefits

In addition to therapeutic benefit at the emotional and physical level, essential oils are helpful in other applications. Some oils act as a natural insect repellent and pesticide. You may recall using citronella candles during the summer to keep mosquitoes away. Citronella essential oil is the ingredient in the candles that is responsible for repelling the mosquitoes.

Yes

Kronokare does not use any Sulphates in any of its formulation. 

As with all ingredients utilised in Kronokare formulations, we have extensively researched the safety, stability and efficacy prior to including them in our products. This is standard Kronokare procedure for every ingredient being considered for use in one of our formulations. 

All kronokare cleansing products use sulphate free surfactants which comply with the 'ultimate biodegradability' status of the EU Detergents Directive and therefore are compatible with septic tank waste systems. Our products are also phosphate-free and are therefore suitable for use in water-recycling systems.

No Kronokare product contains parabens.

No!

Kronokare products do not contain parabens.

All ingredients used in kronokare products have been extensively researched, tested and assessed for their safety, stability, efficacy and irritation potential. This is standard procedure for every ingredient under consideration for use by kronokare, regardless of type. Any ingredient derived from a petrochemical source is significantly chemically modified from its petrochemical origin, and utilised only in minute quantities as required for their end properties. We avoid the use of ingredients such as petrolatum derived directly from crude oil.

Silicones have bad reputation, which is justified. Sicicones are substances that are being very widely used in cosmetics. They make the formula much softer, contributing to a better spread.

On the dark side, silicones have an occlusive effect, they tend to smoother the skin and the hair because they make an artificial layer and clog them. As a result, the skin cannot “breathe” and the hair cannot receive other essential nutriments. In few words they give an instant satisfaction but on the run they definitely prevent the skin and hair from receiving nutrient and function normally.

Every Kronokare product above 60 ml/gm is labelled with a detailed ingredient list. If you have any specific queries pertaining to a particular product, please consult the product’s individual page (you can browse products by concern, category or range).
Also each product full ingredient list is available on product page on our website.

Our products are packaged in pharmaceutical-grade amber glass or PET, as our formulations contain a high concentration of active botanical extracts, the stability of which cannot be guaranteed if they are housed in amber bottles.
We use only recyclable plastic. Please visit the section Go green in kool karing and kind footer part.

We understand that many women seek alternatives to botanically rich products during pregnancy; however, to our knowledge there is no risk associated with using any Kronokare formulation in the manner we prescribe during pregnancy.

Kronokare is committed to providing accurate information, however, this information is not intended to replace advice from your qualified medical practitioner. We recommend that you speak with your obstetrician or dermatologist should you have any concerns regarding your particular circumstances.