When you have found your product, select the quantity of
desired products and click on "Add to Cart”.
Among the Kronokare’s
products, you can purchase online a product may exceptionally be sold out. In
this event, when you click on "Add to Cart", a window appears to
inform you that the product you wish to order is temporarily sold out. Our
stocks are however frequently updated and you can contact our customer service
department for information of when the product will be back in stock.
When your order and payment are validated, Kronokare sends
an initial e-mail to confirm your order. Then, once your order has been
prepared and despatched, you will also receive an order despatch confirmation by
e-mail. In this second e-mail, you will find a parcel number.
If you realise that you have made a mistake when inputting
the order you have just validated on the website, contact kronokare customer
services as soon as possible by sending an email to firstname.lastname@example.org. If your
request for correction is sent to customer services before your order is
processed, it can be changed.
Should you ever buy anything from www.kronokare.com that is not pleasing to you, you may return any of our products within 10 days, for an exchange or a credit. With the exception of non-compliant Products, the cost of returning Product(s) shall be paid by the Purchaser.
**Purchase from the website:**
Customers who purchase product(s) from Kronokare website must email email@example.com to give notice of their wish to return the products before the expiry of 10 days following the day of receipt of the products.
These Customers may return the product(s) by mail addressed to the below address:
For our bookkeeping purposes, we respectfully request that you include the sales receipt and/or invoice with any return. If you buy Kronokare products from unauthorized retailers or other unauthorized sources, we regret that we cannot offer a refund or otherwise assist you with any problems that you may encounter.
All items must be returned unopened and in their original saleable condition to be eligible for exchange/refund.
Please refer to our Returns policy for further information regarding returns and exchanges.
Products bought on sales or during stock clearance cannot be refunded or returned.
**Purchase from Counter and Authorised Dealers:**
Items purchased in a Kronokare’s free-standing store may be returned to the same Kronokare’s free-standing stores.
**Purchase from other locations:**
For Kronokare’s products purchased in all other locations, the relevant store policy will apply and customers should ask the original point of sale for details.
If you should need further information regarding the return of any Kronokare products, please do not hesitate to email us at firstname.lastname@example.org and it would be our pleasure to assist you however we could.
Yes, Kronokare can cancel your order anytime, but in that case you will get your full amount as refund.
An order can be canceled only if:
- one/several items is/are out of stock. To know what is your choice - replacement of the items, removing of the items etc... The Customer Care will try to reach by email and call. After 7-10 attempts, without success in contacting you, Kronokare will cancel your orders.
- the Cash On Delivery (COD) could not be verified. COD are verified by SMS which links to a confirmation webpage. If our SMS are ignored more than 2 times, the Customer Care will try to reach by email and call. After 7-10 attempts, without success in contacting you, Kronokare will cancel your orders.
We are often asked if Kronokare products are organic or natural.
It is true to say Kronokare has, from our beginning, been fascinated with the benefits that aromatherapy based formulas can deliver to the skin and hair as well as the remarkable results that science reaps. We bring together the finest of human ingenuity, scientific discovery and botanical ingredients to create our products.
Our primary objective is to ensure Kronokare products are made from premium quality ingredients. None of our products contains Sulphate, Mineral Oil, Paraben or Silicone.
The Kronokare product range is not exclusively organic or natural; rather, our products are formulated using a combination of high-quality botanical and synthetic ingredients.
Last an only natural or organic product could lead to important allergic reactions and in fact a true danger for safety and hygiene. Skin care needs to have an efficient yet skin-friendly preservative system. Kronokare never uses harmful or invasive chemical such as Sulphate, Silicones, Mineral Oil, Petroleum or Parabens.
Aromatherapy is a healing art with roots lying in antiquity.
It traces back more than 6000 years, since ancient Egyptians, Greeks, Persians,
Romans and probably Chinese used to burn scented flowers and herbs and enjoy
aromatic bath, massage and skin care for curative and cosmetic purposes.
Aromatherapy is the practice of using volatile plant oils,
including essential oils, for psychological and physical well-being.
These fragrant compounds need not necessarily be extracted from the flowers of
the plants but from the other parts of the plant like leaves, seeds, barks and
roots as well. Being extremely concentrated at the time of extraction, they are
diluted for further use and are used in a pure form.
Essential oils, the pure essence of a plant, have been found
to provide both psychological and physical benefits. In addition to essential
oils, aromatherapy encourages the use of other complementary natural
ingredients including cold pressed vegetable oils, jojoba (a liquid wax),
hydrosols, herbs, milk powders, sea salts, sugars (an exfoliant), clays and
**The Benefit of an Aroma, Inhaling Essential Oils**
Essential oils that are inhaled into the lungs offer both psychological and physical benefits. Not only does the aroma of the natural essential oil stimulate the brain to trigger a reaction, but when inhaled into the lungs, the natural constituents (naturally occurring chemicals) can supply therapeutic benefit. Diffusing eucalyptus essential oil to help ease congestion is a prominent example. Other benefits include stress and headache relief, sleep improvement, mood boosting, hormones’ regulation, muscles’ relaxation, immune system’s stimulation, blood circulation, skin diseases’ healing etc.
**The Benefit of Physical Application**
Essential oils that are applied to the skin can be absorbed into the bloodstream. The constituents of essential oils can aid in health, beauty and hygiene conditions. Since essential oils are so powerful and concentrated, they should never be applied to the skin in their undiluted form. To apply essential oils to the skin, essential oils are typically diluted into a carrier such as cold-pressed vegetable oil, also known as a carrier oil. Common carrier oils include sweet almond oil, apricot kernel oil, and grapeseed oil.
In addition to therapeutic benefit at the emotional and physical level, essential oils are helpful in other applications. Some oils act as a natural insect repellent and pesticide. You may recall using citronella candles during the summer to keep mosquitoes away. Citronella essential oil is the ingredient in the candles that is responsible for repelling the mosquitoes.
Kronokare does not use any Sulphate in any of its formulations.
As with all ingredients utilized in Kronokare formulations, we have extensively researched the safety, stability, and efficacy prior to including them in our products. This is standard Kronokare procedure for every ingredient being considered for use in one of our formulations.
All Kronokare cleansing products use sulphate free surfactants which comply with the 'ultimate biodegradability' status of the EU Detergents Directive and therefore are compatible with septic tank waste systems. Our products are also phosphate-free and are therefore suitable for use in water-recycling systems.
No Kronokare product contains paraben, silicone or mineral oil
All ingredients used in Kronokare products have been extensively researched, tested and assessed for their safety, stability, efficacy and irritation potential. This is standard procedure for every ingredient under consideration for use by Kronokare, regardless of type.